Quick chips

Quick chips are small clickable suggestions visitors can tap instead of typing. They appear above the input when the chat first opens.

Anatomy

Each chip has two fields:

Label — the text shown on the chip itself (short, ≤30 chars).
Payload — the message that gets sent when the chip is tapped (longer, descriptive, what the AI sees).

Splitting the two means you can show short eye-friendly labels but send rich queries to the AI.

{
  "text": "Pricing",
  "payload": "Show me the pricing plans and what's included in each."
}

The visitor sees “Pricing”. The AI receives the full payload.

Auto-generated from crawl

The crawler auto-generates 3–4 chips based on top pages it discovered. Common defaults:

Tell me about {project / product name}
Show me your pricing
How do I get started

Override in Settings → Quick chips anytime. Reordering is drag-and-drop.

When to override

Crawl-default chip suggestion	Why you’d replace
”Tell me about Agent Shah 3D”	Too project-specific; replace with broader prompts.
”Show me your pricing”	Site doesn’t have a pricing page; remove the chip.
”How do I get started”	Already obvious from your hero CTA; replace with X.

Curate to whatever 3–4 questions you wish more visitors asked.

Limits

Up to 5 chips per site.
Each label ≤ 30 characters (renders one-line in the chip pill).
Each payload ≤ 280 characters.

Layout-specific behavior

Bottom-bar — chips appear above the bar, centered, wrap to multiple rows on narrow screens.
Floating — chips appear above the input inside the chat-window.
Side-panel — chips appear in the same place as floating (above the input).

Chips hide automatically once the visitor sends their first message — they’re a “first impression” affordance, not a permanent menu.

{
  "quickChips": [
    { "text": "Pricing",       "payload": "Show me the pricing plans." },
    { "text": "Get started",   "payload": "How do I install and configure?" },
    { "text": "Talk to sales", "payload": "I want to talk to your sales team." }
  ]
}